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Battery Backup Power Notice

Service Limitations
All Southwest Broadband services rely on electricity to operate. If an electrical outage affects your home or business, the services we provide will not work and become unusable. This includes your telephone services and the ability to call 911 for emergency services. To avoid a disruption of your telephone service during a power outage, including the ability to call 911 for emergency services, Southwest Broadband offers an option to purchase an 8-Hour or 24-Hour battery backup system for your home or business.

What our Battery Backup System Can and Can’t Do
Southwest Broadband’s battery backup solution allows you to continue to use your telephone service during a power outage, providing up to 8 or 24 hours of standby power. Without a battery backup system or an alternative power source, you will not be able to make calls during a power outage, including 911 calls to emergency services. Our battery backup system does not provide power to any other services or devices in your home other than the equipment utilized by Southwest Broadband to provide your telephone services. Cordless phones, home security systems, medical monitoring devices and other devices within your home or business will not run on our battery backup system. We also recommend customers use a corded phone during a power outage since most cordless phones require a separate power supply and cannot be powered by our battery backup system during a power outage.

Expected Battery Backup Power Duration
Southwest Broadband’s 8-Hour battery backup solution is expected to last up to 8 hours on standby power and provide up to 4 hours of talk time. Our 24-Hour battery backup solution is expected to last up to 24 hours on standby power and provide up to 12 hours of talk time.

Proper Care and Use of Battery Backup System
Please follow the detailed instructions that come with your battery backup system on proper usage, storage and care of the battery backup system to ensure that it will work properly during a power outage. Improper usage or storage may damage the system or shorten its useful life.

Purchase Options
8-Hour Battery Backup System - $75.00 + Tax
24-Hour Battery Backup - $150.00 + Tax

Southwest Broadband will provide the initial installation at no charge with the purchase of a battery backup system. Please feel free to contact us with any additional questions or to schedule the installation of a battery backup system.