COVID-19 UPDATES

Due to the rising health concerns of the COVID-19 pandemic, our Lakefield Office will be closing to the public beginning March 20, 2020 until further notice.

While we have and always will strive to provide the in-person local customer service you deserve, the Centers for Disease Control (CDC) and the Minnesota Department of Health recommend social distancing to help stop the spread of this new, highly contagious virus. We ask that our customers continue to do business with us by phone (507) 662-7000 or e-mail at support@mysmbs.com.

In addition, in-home visits by our technicians will be limited, as many issues can be resolved remotely.

Emergency repair will be available 24/7 by calling (507) 662-7000. Payments can be made utilizing our payment drop box, online at www.mysmbs.com, or by phone.

Southwest Broadband also pledges to implement the following criteria until June 1, 2020

  • Southwest Broadband will not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic
  • Southwest Broadband will waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic
  • Southwest Broadband will work with the school districts throughout our serving area to assist with providing broadband connectivity needed for E-learning. We will be reaching out to every school in our service territory to see how we can help facilitate their new distance learning initiatives and obligations
  • Southwest Broadband will prioritize the connectivity needs for emergency services, hospitals and healthcare providers

As your local communications provider, serving our customers and communities is our number one priority. We will continue to monitor the situation and follow recommended practices as outlined by the CDC and the Minnesota Department of Health, adjusting our course as needed based on their recommendations. We are dedicated to working through these challenging times and will keep you informed of any further developments via our Facebook page and website.

Thank you for your continued patronage,

Travis Thies,
General Manager